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When the preorder is open, dolls are available for purchase/reservation for a fixed period of time.
All orders will go into production after the preorder has ended. The process takes a minimum of 3-4 months (*120 working days* not counting weekends or holidays) before the order is completed and send to me.
Production/delivery time could be extended by difficulties or customs out of my control.
The dolls are all manufactured on demand and order cancellation is not possible after the preorder is closed.
Payment can be made only by PayPal (with an account or credit card).
When the dolls arrive they’re revised by me, packed and sent to you. Once your order it is shipped: this frame of time is out of Atelier Momoni + control, not our responsibility.
Each 28 days you will be notified via email when your next installment
is due. You can also read the details by logging into your account.
The email is sent automatically by the shop so please check your spam folder just in case it gets caught by it.
Please log into your account > order history > your order > make payment.
First you will need to create an account or log in, if you create an account after choosing Lay-away you will probably get an error and will need to empty your cart and start again.
In the checkout you will find available 3 month (90 days) layaway option. These payments are free of extra charges, and are available for any doll order amount.
Lay-away is not available for clothes, accessories, etc.
The first installment is set when you place an order, you will get charged with a deposit of 30% of your total order. Unpaid orders will be automatically cancelled by the shop system after 24h.
Once the first installment is completed the next installments are one each following month. You can full fill you layaway anytime before the due date.
Beware: the payments are final and non refundable in case of order cancellation.
The shop is set in Euro, sadly USD Dollar currency is no longer available due system problems.
Please understand that ordering a faceup will add to the wait time of your order, up to 30 extra waiting days.
Dolls by default are blank, but you can choose basic faceup factory-made to add to your order. Modifications in the basic faceup cannot be done.
I am discontinuing my own faceup services for my dolls for now, but collaborations will faceup artist will be offered.
Hopefully when I’m recovered I will offer some slots for those who want faceups from me.
This wont affect the Limited Edition dolls or the dolls I bring to the events, they will be full custom by me.
Please note that each doll will be paint by hand so they might not look exactly the same as the sample pictures.
Box, Atelier Momoni + Twin handmade eyes (random color), cushion, certificate of authenticity and profile print will be included.
If you have selected a faceup with a *collaboration artist*, once the doll arrives it will be sent to the artist you have chosen.
The faceup artist will personally contact you with all the information and a price quote.
The frame of time the face up artist will take to finish your faceup will add an extra wait time that is separate from the doll wait time. Once more, please understand this is not part of the doll preorder waiting time.
Once the artist is done, the faceplate will be shipped back to me and finally the entire doll will be shipped to you.
Shipping fee is calculated by the total weight of your order and your location. It will be specified in the check out step 6 when you place an order.
The shipping method is by Registered Airmail (firm) with online tracking available for most of the countries at the Correos website.
All orders will be only shipped to your registered PayPal address.
- International shipping takes around 7-15 working days. Sometimes it can be delayed by the customs of your country.
- Inside EU shipping takes around 5-10 working days.
Some countries may take a bit more time. Please account for any customs delays. Also please be sure to claim your goods at the postal office.
In case the order is returned to Atelier Momoni + you will have to cover again for the shipping fee for your order.